Frequently Asked Questions

Traditional Punting Company

Punting Cambridge FAQ’s

A Cambridge punting tour is the perfect way to sightsee the historic city with an expert guide at the helm of a traditional punt. Your local punting tour guide will take you to all the famous sights along the river Cam including the likes of the Bridge of Sighs, Kings College Chapel, The Wren Library and the Mathematical Bridge to name but a few. You’ll also receive commentary throughout your journey, delving into the history of Cambridge, its famous University and the architectural beauty that surrounds you. Our goal, at the Traditional Punting Company, is to provide you with the best punting service possible and we’ve been providing punting tours in Cambridge for over 15 years. Hundreds of 5-star reviews demonstrate our commitment to fulfilling the needs of our customers. You might however have a few questions before you purchase your chauffeured punting tour tickets online about the tour itself or the booking process. Below we have identified the most common frequently asked questions that we receive about our Punting Cambridge tours. If you have a different question than what has been highlighted below, you could check out our ultimate guide to punting in Cambridge or contact us to speak with one of our friendly sales team directly.

  • Can I get a refund for my punting tour booking?

    Bookings that are cancelled more than 48 hours in advance are eligible to a 70% refund. Bookings cancelled with less than 48 hours will not be refunded. However, If you would like to reschedule your booking this can be done up to 24 hours in advance, but can not be rescheduled on the day. Please see our terms and conditions for further information or contact us, we’re happy to help.

  • What if it rains?

    We operate in all weathers.

    We encourage all of our customers to dress for the Great British weather as we are an outdoor activity.

    We do have a limited supply of umbrellas that you can borrow to keep yourself dry. However, during COVID-19 we advise all customers to bring their own umbrellas with them to reduce the risk of cross contamination.

    Our punt chauffeurs are well trained and they know what to do when its starts raining during the tour. If the weather is deemed unsafe to operate then we would be happy to reschedule your booking or issue a full refund.

  • I can’t complete my booking online, can you help?

    If you are experiencing any problems purchasing a ticket online, then simply give us a call and we can take bookings over the phone on 01223 782306. Alternatively, you can visit our location at: Landing Stage, Thompsons Ln, Cambridge CB5 8AQ and you will be issued with one immediately. Please bear in mind that the prices online are a lot cheaper compared to purchasing a ticket at our River location.

  • Do you accept credit cards?

    Yes, if you make a booking online for a Cambridge Punting tour, then you can use a Visa Debit, MasterCard or Amex card to complete your transaction, including Paypal. Apple and Google pay are coming soon online. At the check-in desk at our Landing Stage we accept all kinds of credit and debit cards including Visa and MasterCard. The same goes when booking either over the phone or via invoice.

  • Do you do self-hire punting?

    Unfortunately we do not offer a self-hire punting service. Nevertheless, you could visit our website or alternately give us a call to speak with one of our friendly team who will explain all of our interesting tour packages that will definitely amaze you. If opting to book a private punting tour then you are more than welcome to have a go at punting yourself with our trained chauffeurs teaching you how its done properly. Customers can have a go on the second half of the tour, on the way back to our punting landing stage.

  • Can I come punting in Cambridge now?

    Yes of course. Our large fleet of punts means that we have multiple trips that depart throughout the day. Please bear in mind that during our peak times our availability can become limited, so book online in advance to avoid disappointment on the day.

    We operate all-year-round, apart from Christmas day. The only time we might not be operating is during times of extreme weather conditions when the safety of our customers and staff might not be guaranteed. Nonetheless, on just about any other day, you can come and enjoy a trip up-river.

    We do suggest booking online to guarantee a chauffeured punt tour as well as receiving huge discounts compared to buying a ticket on the day at the River.

  • Can I bring my own refreshments or food on board?

    Unlike some other companies that offer punting Cambridge services, we are happy for you to enjoy your own food and drinks onboard. If you would like us to take care of this for you and supply picnics for your group then you can check out our Picnic Punting Page for more information.

  • On what days of the year are you guys open?

    We are open all-year-round except Christmas day.

  • Is punting in Cambridge safe for children?

    Punting is absolutely safe for children. There is no minimum age for children. We do advise that under 16’s are accompanied by an adult. If you have a baby under the age of one then you will not need to purchase a ticket for your infant. Anyone over the age of one will need a ticket to come on board one of our chauffeured punt tours. Please see our shared punting tour page for the best rates available for smaller groups – there is even a discounted family ticket on offer.

  • Can we leave a bag, stroller, or pram somewhere before we depart on our punting tour?

    These can be left for safekeeping with us at the check-in desk or loaded onto the punt if there is enough space.

  • How fit do I need to be to go on a punting tour?

    You simply need to be able to sit down and get back up again. Our punt chauffeurs are able bodied men who will be able to help you to board the boat and disembark safely. If you feel you’ll need some assistance getting in and out of the boat please speak with a member of our team on arrival who will be able to organise this safely. Please do not hesitate to contact us if you want to discuss things further before booking a Cambridge punting tour.

  • Is there disabled access to come punting?

    Although we do not have wheelchair access directly onto a punt, our team can assist in the boarding of passengers who need help. Please make our team aware when booking that assistance maybe required.

  • Is the punting tour a return journey, or can I just go one way?

    Our chauffeured punt tours are a return journey – the return trip provides sufficient time for sightseeing as well as learning about the Colleges and bridges along the way. One way tours can be arrange however this needs to be agreed prior to boarding the boat. The drop off point for a one way tour is at Silver Street Bridge – our turning point of the tour.

  • Can I bring my dog on board a chauffeured punt tour?

    Yes. We at the Traditional Punting Company, love welcoming dogs on board. Small to medium sized dogs are allowed on both shared and private tours. If you have a medium to large size dog we ask that you contact us before your booking date to ensure that there is enough space on board to fit all members of the party. And of course, dogs come on board for free.

  • Can I do the punting myself?

    Yes you can. By booking a private punting tour, you and your group are allowed to use the punt as you like during the duration of your tour. Simply ask the chauffeur and he will give you the pole and some tips on how to do it. We recommend to this on the second half of the tour, so you get to see the entire College Backs before spending time having a go yourself. Our trained chauffeurs will provide the best experience for your group.