- Can I get a refund for my booking?
Bookings that are cancelled more than 48 hours in advance are eligible to a 70% refund. Bookings cancelled with less than 48 hours will not be refunded. However, If you would like to reschedule your booking this can be done up to 24 hours in advance, but can not be rescheduled on the day. Please see our terms and conditions for further information or contact us, we’re happy to help.
- What if it rains?
We operate in all weathers.
We encourage all of our customers to dress for the Great British weather as we are an outdoor activity.
We do have a limited supply of umbrellas that you can borrow to keep yourself dry. However, during COVID-19 we advise all customers to bring their own umbrellas with them to reduce the risk of cross contamination.
Our punt chauffeurs are well trained and they know what to do when its starts raining during the tour. If the weather is deemed unsafe to operate then we would be happy to reschedule your booking or issue a full refund.
- I can’t make my booking, can you help?
If you are experiencing any problems purchasing a ticket online, then simply give us a call and we can take bookings over the phone. Alternatively, you can visit our ticket office at Quayside and you will be issued with one immediately. Please bear in mind the prices online are a lot cheaper compared to purchasing a ticket at the River.
- Do you accept credit cards?
Our check-in desk at our Landing Stage accepts all kinds of credit and debit cards including Visa and MasterCard. We also accept all cards when booking either on the website or over the phone.
- Do you do self-hire?
Unfortunately we do not offer a self-hire service. Nevertheless, you could visit our website or alternately give us a call to speak with one of our friendly team who will explain all of our interesting tour packages that will definitely amaze you.
- Can I come now?
Yes of course. Our large fleet of punts means that we have multiple trips that depart throughout the day. Please bear in mind that during our peak times our availability can become limited, so book online in advance to avoid disappointment on the day.
We operate all-year-round, apart from Christmas day. The only time we might not be operating is during times of extreme weather when the safety of our customers and staff might not be guaranteed. Nonetheless, on just about any other day, you can come and enjoy a trip up-river.
We do suggest booking online to guarantee a chauffeured punt tour and receive bigger discounts compared to buying a ticket on the day at the River.
- Can I bring my own refreshments or food?
Unlike some other companies that offer punting in Cambridge, we are happy for you to enjoy your own food and drinks onboard. If you would like us to take care of this for you and supply picnics for your group then you can check out our Picnic Punting Page for more information.
- On what days of the year are you guys open?
We are open all-year-round except Christmas day.
- Is punting safe for children?
Punting is absolutely safe for children. There is no minimum age for children. We do advise that under 16’s are accompanied by an adult. If you have a baby under the age of one then you will not need to purchase a ticket for your child. Anyone over the age of one will need a ticket to come on one of our chauffeured tours. Please see our distance shared tour page for the best rates for smaller groups.
- Can we leave a bag, stroller, or pram somewhere before we depart?
These can be left for safekeeping with us at the check-in desk or loaded onto the punt if there is enough space.
- How fit do I need to be to go on a punting tour?
You simply need to be able to sit down and get back up again. Our punt chauffeurs are able bodied men who will be able to help you to board the boat and disembark safely. Please do not hesitate to contact us if you want to discuss things further before booking a tour. Please note during COVID19 our team has been advise to maintain social distancing at all times. If you feel you’ll need some assistance getting in and out of the boat please speak with a member of our team on arrival who will be able to organise this safely.
- Is there disabled access?
Although we do not have wheelchair access directly onto a punt, our team can assist in the boarding of passengers who need help. Please make our team aware when booking that assistance maybe required.
- Is the tour a return journey , or can I just go one way?
The tour is a return journey as this provides sufficient time for sightseeing as well as learning about the Colleges and bridges along the way. One way tours can be arrange however this needs to be agreed prior to boarding the boat. The drop off point for a one way tour is at Silver Street, our turning point of the tour.
- Can I do the punting myself?
Yes you can. By booking private tours, you and your group are allowed to use the punt as you like during the duration of your tour. Simply ask the chauffeur and he will give you the pole and some tips on how to do it.
Please bear in mind during COVID19 this service is not available due to social distancing. Once restrictions have been eased this service will be reinstated.