Refunds & Cancellation Policy
Lost tickets/confirmations can be reissued in advance of the booking date.
Private Punting: Bookings cancelled more than 48 hours in advance are eligible for a 70% refund or can be rescheduled within the next 6 months. If the rescheduling date is more expensive the difference will need to be paid. If the new date is less expensive no refund will be made.
If only a 30% deposit has been taken this will be retained.
Bookings cancelled within 48 hours will not be refunded but can be rearranged for a fee of £15 plus (plus the difference if the new time/date is more expensive) up to 24 hours before departure.
Shared tours: Shared tours are booked for a specific time and date. If you are unable to attend on the date/time booked and give us at least 24 hours’ notice we can exchange your tickets for another date. (charges will apply if a more expensive date/time is selected, no refund will be due if the new time and date is less expensive).
Picnics/Drinks/Extras: Must be paid in full in advance and are non-refundable or exchangeable within 14 days of the booking date. 70% refund available before this time frame.
Additional Services: Walking Tours and Scavenger Hunts are non-refundable within one month of the booking date. 70% refund or reschedule if cancelling more that one month in advance.
COVID-19 – If anyone in your party receives a positive COVID-19 test result you are eligible for a full refund or reschedule (if the new time & date is more expensive then the difference will be due) as long as you meet the following criteria:
- You must alert us by 9 am on the day of your booking.
- You must provide proof of a positive PCR test result or positive LFT result which has been uploaded to the NHS website.
If you have rescheduled your booking you will be sent a new booking confirmation with your new booking details. Your previous confirmation/ ticket will not be valid.
If you fail to show up for your tour without letting us know, no refund or rescheduling will be applicable.
The Traditional Punting Company reserves the right to withdraw a tour at any given time. In this case any outstanding bookings will be given the choice of an alternative product of equal or higher value or a full refund will be issued.
Refunds will be issued via the customers original payment method. Refunds can take up to 5 workings days to be appear back in the customers account.
Tours still run in all weather conditions.
Sometimes, we will be forced to close if there is a risk to the health and safety of our customers and staff. In the event of this happening, we will contact all bookings at the earliest opportunity and those affected will be entitled to either a full refund or rescheduling for another date.
Thank you for booking with Traditional Punting Company, we hope you enjoy your tour.