Terms & Conditions
All agreements are made between ‘you’ and the Traditional Punting Company.
Payment
Payment can be taken online, via invoice or over the phone with debit/credit card or bank transfer.
Payment is taken in GBP. For bookings more than 2 weeks in advance either a full payment or a 30% deposit payment can be made to secure the booking. The balance payment is due 2 weeks before the booking date. For bookings less than 2 weeks in advance full payment is taken to secure the booking.
Bookings
All bookings are subject to availability.
Traditional Punting Company reserves the right to withdraw a product or package at any given time. In this case any outstanding bookings will be given the choice of an alternative product of equal or higher value or a full refund.
Access
Due to the historic nature of the river there is limited disabled access. Despite this we aim to accommodate disable customers wherever possible. Please contact us to discuss the options further.
Cancellations
Private Punting: Bookings cancelled more than 48 hours in advance are eligible for a 70% refund or can be rescheduled within the next 6 months. If the rescheduling date is more expensive the difference will need to be paid. If the new date is less expensive no refund will be made.
If only a 30% deposit has been taken this will be retained.
Bookings cancelled within 48 hours will not be refunded but can be rearranged for a fee of £15 (plus the difference if the new time/date is more expensive) up to 24 hours before departure.
Shared tours: Shared tours are booked for a specific time and date. If you are unable to attend on the date/time booked and give us at least 24 hours’ notice we can exchange your tickets for another date and/or time (charges will apply if a more expensive date/time is selected, no refund will be due if the new time and date is less expensive).
Picnics/Drinks/Extras: Must be paid in full in advance and are non-refundable or exchangeable within 14 days of the booking date. 70% refund available before this time frame.
Additional Services: Walking Tours and Scavenger Hunts are non-refundable within one month of the booking date. 70% refund or reschedule if cancelling more that one month in advance.
Late Arrival
For all punting tours a time and date is pre-booked and all late arrivals will result in a missed tour. If you know you will be late please contact us at 01223 782306 as it may be possible to reschedule your booking in certain circumstances (subject to availability) up to 1 hour before departure. Please note moving fee’s will apply.
Non-appearance
If you fail to show up for your tour without letting us know no refund or rescheduling will be applicable.
Bad Weather
We operate in all weather unless deemed dangerous by our management team.
If you cancel your Private Tour with at least 48 hours notice then you can either reschedule or receive a refund minus the 30% non refundable deposit. If you cancel you Private Tour without providing notice or do not contact us then payment is retained. If you wish to reschedule an additional 30% will need to be paid.
For shared tours a reschedule is available if you provide a 24 hour notice period (subject to availability).
If we cancel your booking then a full refund for your punting tour will be issued.
Safeguarding
All under 16’s must be accompanied by a parent or adult in the role of “loco parentis” to go out on a river tour with us.
Delivery
Online booking confirmation constitutes your ‘ticket’. Please print out your booking confirmation or be able to show it on a smart phone or tablet at our check in desk. Confirmation can be sent via post where specifically requested. In the case of a lost ticket/confirmation, one can be reissued in advance of the tour date, however you must contact the Traditional Punting Company on 01223 782306 before the date of departure in order for tickets to be reissued.
Service Information
All tours are carried out by Light Blue Holdings (trading as Traditional Punting Company). Company Number: 11675530
Office & Registered address: 30 Milton Road, Cambridge, CB4 1JY.
These terms and governed by English law.
