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Terms & Conditions

Traditional Punting Company Terms & Conditions

Terms and Conditions 

All agreements are made between ‘you’ and the Traditional Punting Company.

Payment
Payment can be taken online, via invoice or over the phone with debit/credit card or bank transfer.

Payment is taken in GBP. For bookings more than 2 weeks in advance either a full payment or a 30% deposit payment can be made to secure the booking. The balance payment is due 2 weeks before the booking date. For bookings less than 2 weeks in advance full payment is taken to secure the booking.

Bookings
All bookings are subject to availability.

Traditional Punting Company reserves the right to withdraw a product or package at any given time. In this case any outstanding bookings will be given the choice of an alternative product of equal or higher value or a full refund.

Access
Due to the historic nature of the river there is limited disabled access. Despite this we aim to accommodate disable customers wherever possible. Please contact us to discuss the options further.

Cancellations
Private Punting: Bookings cancelled more that 48 hours in advance are eligible to a 70% refund or can be rescheduled within the next 6 months. If only a deposit has been taken this will be retained. Bookings cancelled with less than 48 hours will not be refunded. Bookings can be re-arranged free of charge with more than 24 hours notice. For less than 24 hours notice a charge of £15 will apply.

Shared Tour Punting: These tickets are single use and non refundable. If you are unable to attend your booking we can exchange your tickets for another date (charges will apply if a more expensive date is selected), this needs to be done with a 24 hour notice period.

Late Arrival
For all tours your time and date is pre-booked. As your punt is reserved for a specific time, late arrivals will result in a missed tour. If you know you will be late please contact the Traditional Punting Company on 01223 782306 as it may be possible to reschedule your booking (subject to availability). 

Non-appearance
If you fail to show up for your tour without letting us know no refund or rescheduling will be applicable.

COVID19

It is the customer responsibility to ensure that their group meets all of the social distancing restrictions set out by the government .

Where the ‘rule of 6’ or ‘two households’ is in place you need to ensure that your group consists of maximum of 6 people or two households. 

When social distancing measures apply for a private tour it is possible for 2 separate households to be separated by a perspex screen. If your group consists of multiple households you will have to contact the Traditional Punting Company to discuss these arrangements to ensure that the company can accommodate your booking. 

When social distancing measures apply for a single household shared tour, bookings must be a maximum of 6 people all from the same household or bubble. 

Bad Weather

We operate in all weather unless deemed dangerous by our management team.

If you cancel your Private Tour with at least 48 hours notice then you can either reschedule or receive a refund minus the 30% non refundable deposit. If you cancel you Private Tour without providing notice or do not contact us then payment is retained. If you wish to reschedule an additional 30% will need to be paid.

For shared tours a reschedule is available if you provide a 24 hour notice period (subject to availability).

If we cancel your booking then a full refund for your punting tour will be issued.

Safeguarding
All under 16’s must be accompanied by a parent or adult in the role of “loco parentis” to go out on a river tour with us.

Delivery
Online booking confirmation constitutes your ‘ticket’. Please print out your booking confirmation or be able to show it on a smart phone or tablet at our check in desk. Confirmation can be sent via post where specifically requested. In the case of a lost ticket/confirmation, one can be reissued in advance of the tour date, however you must contact the Traditional Punting Company on 01223 782306 before the date of departure in order for tickets to be reissued.

The Traditional Punting Company is proud to be working in collaboration with Let’s Go Punting for Punting in Cambridge.